Privacy Policy
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Effective Date: August 20, 2026
Last Updated: August 20, 2026
Held By Love (“Held By Love,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit heldbylove.org, participate in Held By Love programs, submit forms, make a donation or purchase, register for an event, join our community, or otherwise interact with us online.
By using our website, you acknowledge the practices described in this policy.
1. INFORMATION WE MAY COLLECT
We may collect information that you voluntarily provide to us, including your name, email address, phone number, mailing or shipping address, form responses, volunteer or Ambassador information, partnership inquiries, event information, comments, messages, stories or testimonials you choose to submit, and other information you provide when contacting Held By Love.
When you make a purchase or donation, payment and transaction information is processed through Wix and applicable payment providers. Held By Love does not need to directly store your complete payment-card information in order to process these transactions.
We may also automatically receive certain technical information when you visit our website, such as device and browser information, approximate location based on IP address, referring pages, pages viewed, interactions with the website, and general website traffic and analytics information.
2. HOW WE USE INFORMATION
We may use collected information to:
• Operate and improve heldbylove.org.
• Respond to messages, requests, partnership inquiries, volunteer inquiries, or requests for information.
• Process purchases, donations, gift cards, and other transactions.
• Fulfill and ship merchandise.
• Administer events, programs, and community activities.
• Manage memberships or online community features.
• Communicate about Held By Love activities when you have requested or permitted such communication.
• Prevent fraud or misuse.
• Maintain website security.
• Understand how visitors use the website.
• Comply with applicable legal obligations.
We may also use aggregated or de-identified information to better understand community interest and improve Held By Love programs.
3. DONATIONS AND PAYMENTS
Donations and purchases made through Held By Love may be processed using Wix and its integrated payment-processing services.
Payment processors may collect information necessary to process your transaction, including payment details, billing information, and fraud-prevention information. Their handling of that information is governed by their own privacy and security practices.
Held By Love may retain transaction records necessary for accounting, donor administration, order fulfillment, and legal compliance.
4. STORE ORDERS AND FULFILLMENT
When you purchase movement gear or other merchandise, information necessary to fulfill the order may be shared with service providers involved in production, fulfillment, and shipping.
Depending on the product, these providers may include services such as Printful, Tapstitch, shipping carriers, or other fulfillment partners.
Only information reasonably necessary to complete the order should be provided to those partners.
5. FORMS, PETITIONS, VOLUNTEERS, AND AMBASSADORS
Information submitted through Held By Love forms may be used for the specific purpose described on the form.
For example, information submitted through a petition may be used to document community support; volunteer information may be used to coordinate opportunities; Ambassador applications may be used to communicate about the Ambassador program; and partnership inquiries may be used to explore collaboration with Held By Love.
Submitting a form does not guarantee acceptance into a program, partnership, assistance program, or volunteer opportunity.
6. REQUESTS FOR HELP
Some Held By Love initiatives address homelessness, financial hardship, and other personal circumstances.
If you contact us seeking assistance, please provide only the information reasonably necessary for us to understand your request. Do not submit highly sensitive information through a general website form unless specifically requested through an appropriate process.
Program availability may depend on location, available resources, and participating community partners.
7. EMAIL AND COMMUNICATIONS
If you subscribe to updates, complete certain forms, make a purchase, donate, join the site, or otherwise request communication from Held By Love, we may send messages related to your interaction with us.
Transactional communications, such as receipts, donation confirmations, order updates, or important account information, may be sent when necessary to provide the service you requested.
Marketing or informational communications may include an unsubscribe option where required or appropriate.
8. COOKIES AND SIMILAR TECHNOLOGIES
Heldbylove.org is hosted on Wix. Wix and services integrated with the website may use cookies or similar technologies to operate the website, maintain security, remember preferences, support ecommerce functions, understand website usage, and provide analytics.
Visitors can control many cookies through their browser settings and through any cookie-management options made available on the website.
Disabling certain cookies may affect how some website features function.
9. ANALYTICS
We may use Wix analytics and related tools to understand website traffic, page views, visitor interactions, referral sources, and other general performance information.
This information helps us understand which parts of Held By Love are useful to visitors and how the site can be improved.
10. EMBEDDED AND THIRD-PARTY SERVICES
Our website may include or link to services operated by third parties, including payment providers, merchandise fulfillment companies, maps, social networks, video platforms, and other external services.
For example, an embedded map, video, or other external content may allow the provider of that service to receive technical information about your interaction with the embedded feature.
Held By Love is not responsible for the privacy practices of independently operated third-party websites or services. We encourage visitors to review their applicable privacy policies.
11. WHEN WE MAY SHARE INFORMATION
Held By Love does not sell your personal information to advertisers.
We may share information with service providers when reasonably necessary to operate the website, process payments, fulfill orders, communicate with visitors, provide requested services, or administer Held By Love programs.
We may also disclose information when required by law, legal process, or a valid governmental request; when reasonably necessary to protect the safety, rights, or property of Held By Love or others; or in connection with fraud prevention or website security.
12. STORIES, PHOTOS, AND COMMUNITY SUBMISSIONS
Held By Love may provide opportunities for supporters or community members to submit stories, photographs, testimonials, or examples of acts of kindness.
Content will not automatically become public merely because you send us a private message or contact request. When content is specifically submitted for publication or when appropriate permission has been granted, it may appear on the Held By Love website, social channels, promotional materials, or other movement communications.
People should not submit photographs, personal stories, or identifying information about another person without appropriate permission.
For content prominently featuring a child, appropriate permission from a parent or legal guardian should be obtained before public use.
13. CHILDREN'S PRIVACY
Our general website services and forms are intended primarily for adults and are not designed to knowingly collect personal information from children under 13 without appropriate parental or guardian involvement.
If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to remove it.
Parents or guardians who believe information concerning a child has been submitted to Held By Love may contact us.
14. DATA SECURITY
We use the security features available through Wix and our service providers and take reasonable measures to protect information under our control.
However, no website, internet transmission, or electronic storage system can guarantee absolute security.
Visitors should avoid submitting unnecessary sensitive information through ordinary website forms, email, or public community features.
15. HOW LONG WE KEEP INFORMATION
We may retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain appropriate organizational and financial records, comply with legal or accounting requirements, resolve disputes, administer ongoing relationships, and protect the integrity of Held By Love.
Retention periods may vary depending on the type of information and the reason it was collected.
16. YOUR CHOICES AND PRIVACY REQUESTS
You may contact Held By Love to request that we correct or review personal information you have provided, stop certain non-essential communications, or request deletion of information when appropriate.
Some information may need to be retained when required for legitimate operational, financial, fraud-prevention, or legal purposes.
To make a privacy-related request, contact:
Held By Love
Email: heldbylove26@gmail.com
Website: heldbylove.org
17. LINKS TO OTHER WEBSITES
Held By Love may link to partner organizations, resources, event providers, social-media platforms, and other third-party websites.
Those websites operate independently of Held By Love, and their own privacy policies govern information collected through their services.
18. CHANGES TO THIS PRIVACY POLICY
Held By Love may update this Privacy Policy as the movement, website, programs, and services evolve.
When significant changes are made, the “Last Updated” date at the top of this policy will be revised.
19. CONTACT US
Questions or concerns about this Privacy Policy or how Held By Love handles information may be sent to:
Held By Love
Email: heldbylove26@gmail.com
Website: heldbylove.org