Returns & Refund Policy

Effective date: August 21, 2026

At Held by Love, we want every order to arrive correctly and in good condition. Many of our products are made to order and fulfilled by third-party print-on-demand partners, so our return policy is designed to address damaged, defective, or incorrectly fulfilled items while reducing unnecessary waste.

Eligible Returns, Replacements, or Refunds

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact Held by Love within 14 days of delivery. We will review the issue and, when approved, arrange an appropriate replacement or refund.

How to Report a Problem

Please contact us at heldbylove26@gmail.com within 14 days of delivery. Include your order number, a brief description of the problem, and clear photos showing the damage, defect, misprint, or incorrect item when applicable. This information helps us work with the fulfillment provider and resolve the issue as quickly as possible.

Made-to-Order Items and Change-of-Mind Returns

Because many Held by Love products are produced specifically after an order is placed, we do not accept returns or exchanges for buyer's remorse, change of mind, or because a customer selected the wrong size, color, style, or other product option.

Sizing

Please review the available size information before ordering apparel. An item ordered in the size selected by the customer is not considered defective solely because the fit is not as expected.

Return Shipping

Do not mail an item back without contacting us first. If a physical return is required for an approved damaged, defective, or incorrectly fulfilled order, we will provide instructions. Return shipping responsibility will be determined as part of the approved resolution and will not be charged to the customer when the return is required because of a verified fulfillment error or defective item.

Refund Timing

Approved refunds are issued to the original payment method whenever possible. After a refund is processed, the time it takes to appear in your account may depend on your bank or payment provider.

Order Changes and Cancellations

Because production may begin shortly after an order is submitted, we cannot guarantee that an order can be changed or canceled once fulfillment has started. Contact us as soon as possible if you notice an order error.

Questions

For questions about an order, return, replacement, or refund, contact Held by Love at heldbylove26@gmail.com.

Held by Love reserves the right to review return and refund requests individually and to update this policy when business or fulfillment requirements change. Any updated policy will be posted on this page.